Returning your purchase

We know that sometimes things don’t work out and hope you’re not too disappointed. If you’d like to return an item, we'll refund any unworn items providing they are returned in a saleable condition within 60 days.

You can return your item(s) quickly and easily. Simply follow the steps below to arrange a return via a local drop off point and we will take care of everything else. Once the parcel has been checked by our team, you will be sent a confirmation email. $9.95 will be deducted from your refund to cover returns postage to our UK Distribution Centre.

In the unlikely event that any of the items received are faulty or incorrect, please contact Customer Care, toll free on 1 855 753 4444 who will be happy to help you resolve the problem.

If you aren’t completely satisfied with your purchase and would like to return your order, simply follow the steps below:

Step 1

Visit https://returns.asendia.com/cottontraders
Step 2

Complete the information required on the form. In the ‘Order Number’ field please enter your 10 digit Delivery Number which you can find on your dispatch note inside your parcel. This number will start with an 8. The email address must match the email address used to place your order. Click Continue
Step 3

Select the item(s) you wish to return and select a reason for return for each. Please note you need to complete this information before you can progress with the return. Once relevant item(s) have been selected and reasons given please press Continue.
Step 4

Select from the options to either print your returns label at home or at your local drop off point. Once selected a list of nearby drop off points will appear where you have the option to see these as a list or in a map so you can find the most convenient location for you. If the list and/or map doesn’t appear, make sure your ZIP Code is correct in the ‘Search Postcode’ box.

Once you have selected your drop off point, click Continue
Step 5

All done! Your return has been placed and instructions on what happens next will appear on your screen. You will be sent an email containing your label if requested (please check your spam/junk folder if not received).

Your email will also include instructions for preparing your package. Once the parcel has been checked by our team and processed, you will be sent a confirmation email.

To track the progress of your return, simply enter your order number and email address in the returns portal and you will be provided with the most up to date information.