Summer-ready outfits for up to 50% off
Summer-ready outfits for up to 50% off
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Promotions
 
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  • Worn by Will Mellor

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  • Stylist-approved summer style

    Stylist-approved summer style

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  • New In
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    New Arrivals
     
    • New Sub
    New arrivals
    • All New in
    • New in Women
    • New in Men
    • New in Clothing
    • New in Unisex
    • New in Footwear
    • New in Home
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    • New in Accessories
    Women
     
    • Tops & T-shirts
    • Trousers
    • Dresses
    • Skirts
    • Coats & Jackets
    • Knitwear
    • Shorts
    Men
     
    • Tops & T-shirts
    • Trousers
    • Coats & Jackets
    • Shorts
    • Jeans
    • Knitwear
    New inspirations
     
    • Behind the design
    • A shared style
    • Worn by Will Mellor
    • Loved by Jasmine
    • Stylist-approved summer style
    • Alex Jones Edit
    • Charm in our chinos
    New collections
     
    • Jasmine Harman Collection
    • Alex Jones Edit
    • Will Mellor Collection
    • Holiday Shop
    • Must-Have Trends
    • Garden Party
    • Pastel Hues
    • Neutral Tones
    • Heavenly Feet
     
     
    Promotions
     
    • Clearance from £5
    • New In £25 & Under
    • Multipacks
    • Multibuys
    • Loved by Jasmine

      Jasmine Harman Collection

  • Women
    • All Women
    New In
     
    • New In
    New in
    • View all
     
     
    Clothing
     
    • All Women
    • Tops & T-Shirts
    • Shirts & Blouses
    • Knitwear
    • Coats & Jackets
    • Dresses
    • Skirts
    • Trousers
    • Jeans
    • Co-ords
     
     
    • Shorts
    • Gilets
    • Fleece
    • Loungewear
    • Sports & Leisure
    • Swimwear
     
     
    Collections
     
    • Alex Jones Edit
    • Occasionwear
    • Must-Have Trends
    • Wrinkle Free
    • Pure Cotton, Pure Comfort
    • Up To Size 26
    Lingerie & Nightwear
     
    • View all
    • Bras
    • Knickers
    • Nightwear
    • Socks
     
     
    Brands
     
    • View all
    • Triumph
    • Sloggi
    • Berlei
    Footwear
     
    • View all
    • Sandals
    • Shoes
    • Walking Shoes
    • Trainers
    • Boots
    • Slippers
     
     
    Accessories
     
    • View all
    • Socks
    • Belts
    • Hats
    Trending
     
    • Jasmine Harman Collection
    • Holiday Shop
    • Boho Summer
    • Denim Collection
    • Floaty & Floral
    • Prints & Patterns
     
     
    Promotions
     
    • Clearance from £5
    • New In £25 & Under
    • Multipacks from £6
    • Buy 2 save up to £10
    • Alex Jones Edit

      Alex Jones Edit

  • Lingerie
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    • Non Wired Bras
    • Underwired Bras
    • Comfort Bras
     
     
    Knickers
     
    • View all
    • Full Brief Knickers
    • Midi Knickers
    • Maxi Knickers
    Nightwear
     
    • View all
    • Nightdresses
    • Pyjamas
    • Dressing Gowns
     
     
    Brands
     
    • View all
    • Sloggi
    • Berlei
    • Triumph
    Inspirations
     
    • Comfort Nightwear & Underwear
     
     
    Collections
     
    • Comfort Shop
    • Lingerie Sets
     
     
    Promotions
     
    • Clearance from £6
    • Multipacks
    • Womens bras

      Women’s bras

    • Read the guide

      Read the guide

  • Men
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    • New In
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    • Gilets
     
     
    • Rugby
    • Sports & Leisure
    • Loungewear
    • Swimwear
     
     
    Nightwear & Underwear
     
    • Nightwear
    • Underwear
    Brands
     
    • Guinness
    • Help For Heroes
    • Signature
     
     
    Collections
     
    • Occasionwear
    • Must-Have Trends
    • The Premium Edit
    • Pure Cotton, Pure Comfort
    • Polo Collection
    • Rugby Heritage
    • Up To Size 5XL
    • Casual Clothing
    Footwear
     
    • View all
    • Sandals
    • Shoes
    • Walking Shoes
    • Trainers
    • Boots
    • Slippers
     
     
    Accessories
     
    • View all
    • Socks
    • Belts
    • Hats
    Trending
     
    • Will Mellor Collection
    • Holiday Shop
    • Standout Shirts
    • Pastel Hues
    • Neutral Tones
     
     
    Promotions
     
    • Clearance from £6
    • New In £25 & Under
    • Multipacks from £5
    • Buy 2 save up to £10
    • Worn by Will Mellor

      Will Mellor Collection

  • Unisex
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    • Jeans
    • Fleece
    • Sports & Leisure
    • Loungewear
    Collections
     
    • Pure Cotton, Pure Comfort
    • Light layering
    • Polo Collection
    • Up To Size 5XL
     
     
    Promotions
     
    • Clearance from £6
    • Buy 2 save up to £5
    • Polo collection

      Polo collection

    • Pure cotton

      Pure cotton

    • Jeans

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    • Light Layers

      Light Layers

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    • Sandals
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    • Walking Shoes
    • Trainers
    • Boots
    • Slippers
    Unisex
     
    • View All
    • Sandals
    • Shoes
    • Walking Shoes
    • Trainers
    • Boots
    Collections
     
    • Grace Collection
    • Soft Step Collection
    • Flexisole Collection
    • Slip on Shoes
    • Lightweight Footwear
    • Waterproof Footwear
    • Core Comfort Range
    • Heavenly Feet
     
     
    Promotions
     
    • Clearance from £9
    • Holiday Footwear

      Holiday Footwear

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    Living Room
     
    • View all
    • Cushions & Soft Furnishings
    • Throws & Blankets
    • Décor
    • Curtains
     
     
    Kitchen
     
    • View all
    • Tableware
    • Textiles
    • Accessories
    Bathroom
     
    • View All
    • Towels
    • Bath Mats
     
     
    Garden
     
    • View All
    • Accessories
    • Outdoor Lighting
     
     
    Pet Accessories
     
    • View All
    Collections
     
    • Home Refresh
    • William Morris
    • Salter
    • Beldray
     
     
    Promotions
     
    • Clearance from £14
    • Bedding

      Bedding

    • Home Refresh

      Home Refresh

  • Holiday Shop
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    • View all
    • Tops & T-Shirts
    • Shirts
    • Trousers
    • Shorts
    • Swimwear
    • Sandals
    Collections
     
    • Festival Ready
    • Suitcase Essentials
    • Polo Collection
    • Pure cotton, pure comfort
    • Wrinkle Free
    • Linen Blend
    • Cruise Edit
    • Beach Holidays
    • Staycation
    • Ibiza Collection
    • Holiday Accessories
    • Holiday Footwear
    • Wrinkle Free

      Wrinkle Free

    • Linen Blend

      Linen Blend

    • Suitcase Essentials

      Suitcase Essentials

  • Offers
  • Inspire Me
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      Inspire Me

      View all

    • Behind the design

      Behind the design

      Read the story

    • A shared style

      A shared style

      Read the story

    • Worn by Will Mellor

      Worn by Will Mellor

      Read the story

    • Stylist-approved summer style

      Stylist-approved summer style

      Read the story

  • Clearance
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  • New In
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    Women
     
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    Men
     
    • Tops & T-shirts
    • Trousers
    • Coats & Jackets
    • Shorts
    • Jeans
    • Knitwear
    New inspirations
     
    • Behind the design
    • A shared style
    • Worn by Will Mellor
    • Loved by Jasmine
    • Stylist-approved summer style
    • Alex Jones Edit
    • Charm in our chinos
    New collections
     
    • Jasmine Harman Collection
    • Alex Jones Edit
    • Will Mellor Collection
    • Holiday Shop
    • Must-Have Trends
    • Garden Party
    • Pastel Hues
    • Neutral Tones
    • Heavenly Feet
     
     
    Promotions
     
    • Clearance from £5
    • New In £25 & Under
    • Multipacks
    • Multibuys
    • Loved by Jasmine

      Jasmine Harman Collection

  • Women
    • All Women
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    New in
    • View all
     
     
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Can I view my orders online?

To view all orders you’ve previously placed online, simply log in and select View Orders in your account.

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What does it mean if my order is ‘Processing’?

If your order is Processing, our warehouse is in the process of picking and packing your parcel. Your order will show as processing until it is dispatched and on its way to you. At this point, the status will change to Dispatched and, if you placed your order online, you’ll be able to track your delivery.

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What does it mean if my order is ‘Dispatched’?

If your order is Dispatched, your parcel has been picked and packed, and has either left the warehouse or will be leaving shortly.

Your order will have been assigned a tracking number, which you can use to track your order if it was placed online.

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What does it mean if my order is ‘Cancelled’?

If you’ve been in touch and requested that we cancel an order prior to dispatch, your Order Status will show as Cancelled, and the Order Item Status will show as Refunded.

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What does it mean if my order is ‘Refunded’?

If you’ve returned an item to us, once it’s arrived back in our warehouse and a refund has been applied, it will show as Refunded. You may also see this if you’ve been in touch and requested that we cancel an order prior to dispatch.

In View Orders, your Order Status will show as Cancelled, and the Order Item Status will show as Refunded.

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What does it mean if my order is ‘On Hold’?

If you order is showing as On Hold, there might be an issue with your order e.g. a PO Box number might be present in your address.

We will either contact you directly so you can provide us with an alternative address or, if that’s not possible, we’ll cancel the order and let you know in writing or by email.

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What does it mean if my order is ‘Backordered’?

You’ll find up-to-date stock information on each product page before you add an item to your shopping bag.

The stock grid will show a green tick if the product is in stock or due in the next 4 days; a red tick if the item is low on stock; a number highlighting how many weeks are left until an item is back in stock; or a cross if it simply isn’t available.

If a product isn’t in stock but will be in the number of weeks specified on the stock grid, your Order Status will show as Backordered. It may be that only one item in your order is due in at a later date, but the entire order will show as Backordered until all items are dispatched.

If a delayed item is due in the next few days, we will hold your whole order so that we can send if out to you in one parcel.

Your Order Status will update to Processing then, when the order is dispatched, we’ll send you an email to let you know that it’s on its way.

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Why am I seeing a message saying that an item is unavailable in My Orders?

If an item has become unavailable since you placed your order, it will show as Unavailable, but don’t worry, it’s only to let you know that it’s no longer available to buy. It won’t affect your order if you’ve already purchased the item.

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Why can’t I see my order history?

While we carry out some essential maintenance on our website, your order history might be temporarily unavailable. We recommend leaving it for a little while and trying again later.

In the meantime, please don’t hesitate to contact a member of our team using the Contact button below or by phoning our friendly UK Contact Centre on 0161 286 4321

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